Terms & Conditions

SHOPPING

Payment Methods
We accept Visa, Mastercard, American Express, and Paypal.

Taxes and Duties

We do not charge sales tax on orders outside of the state of California, but do charge a customs duty on all international orders. The duty amount will vary depending on your country of residence.

Order Fulfillment

Once you have placed an order on our site, it will take 2 - 5 days for orders to be processed. You will receive your selection within 3 - 10 days. All orders are processed and shipped from Los Angeles. Product availability is not guaranteed. We will contact you by email or phone if there are any unavailability or delay. You will receive a shipping confirmation email with a tracking number once the order is ready to ship. Your card will then be charged.

SHIPPING

Orders are shipped within 24 hours after it is processed. There are no shipments or deliveries on weekends or holidays. We are not responsible for unexpected weather delays. Shipping rates are as follows:

RETURN POLICY

"We only accept returns on merchandise that has it's original tags attached, and it must be in the original condition as it was received.  You have 14 days within the ship date to return purchases. After 14 days of the ship date, all sales are final. Please contact info@hydenyoo.com and submit your name, order number, the items you wish to return, and the reason for return. If approved, you will be given an RA number, and the items can be shipped back to our warehouse:

HYDEN YOO INC

3200 Pomona Blvd.

POMONA ,CA 91768

The buyer is responsible for the shipping and duty costs of the return, and HYDEN YOO will not be responsible for any lost or damaged return packages. Upon receiving the return, we will issue a credit back to the same credit card that was used for purchase. Please allow up to two weeks for the return to process, and up to two billing cycles to apprear on your credit card statements. HYDEN YOO reserves the right to deny any returns.

PRIVACY POLICY

HYDEN YOO INC. respects your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. We do not store your credit card information and will not sell your name and personal information to a third party. Once you create an account with hydenyoo.com, you are automatically included in our updates, newsletters, and correspondences. Please email info@hydenyoo.com to unsubscribe.