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FAQ

IS THIS SITE SECURE?

Any personal information given to hydenyoo.com will be protected. Your information will not be disclosed to any third parties. hydenyoo.com's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. In order to protect customers to the fullest extent, hydenyoo.com does not store your credit card information at any time. To assist you in recognizing secure areas of the hydenyoo.com website, a small lock icon will appear in the address bar on your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

HOW DO YOU CHARGE SALES TAX?

Sales tax is charged based on the customers shipping address, only to states where hydenyoo.com has a physical presence. This currently includes: California: 9.00% will be applied to all clothing and shoes and accessories

HOW ARE PAYMENTS PROCESSED?

At the time of placing your order, we run an authorization of the total amount. That amount is a pending charge that gets released by your bank within about 7 business days. We then only charge you as items ship. Please note that if your payment does not go through an authorization still might go through your bank but this will clear within about 7 business days.

WHAT IF THE ITEM I WANT IS SOLD OUT?

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

WHAT IF I ENCOUNTER ANY ERRORS DURING CHECK OUT?

If you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. We find that our site is best used with mozilla firefox or google chrome. If you encounter an error while attempting to check out and do not receive an automated confirmation from hydenyoo.com - we have not received your order and you will not be charged. When these errors occur, your bank/credit card may hold funds in your account but these funds will not be released to hydenyoo.com. These holds will usually resolve themselves within a few days and the funds will be returned to your account automatically. You may also contact us directly at info@hydenyoo.com please make sure to let us know of any error messages you received and any other pertinent information about the order so we may better assist you!

DO YOU SHIP INTERNATIONALLY?

Yes, but please allow one week extra processing time during peak business periods such as sale and holiday. Please note that international orders are often subject to duties and taxes in addition to the price hydenyoo.com charges, and are billed by your country's customs department upon arrival. We cannot estimate or cover taxes or duties on international shipments. Any charges for taxes or duties are due to FedEx at the time of delivery. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country. International customers are responsible for the duties and taxes that are required within their countries.

WHERE DO YOU SHIP FROM?

All orders are processed and shipped from either Pomona, California or Los Angeles, California.

WHAT ARE THE SHIPPING COSTS ON RETURNS?

In the event of a return or exchange of an unwanted item, the customer is responsible for return shipping costs. We will issue return shipping labels on a case by case basis in the rare occurrence of receipt of damaged or wrong items. hydenyoo.com will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

CAN I RETURN/ EXCHANGE MY ITEMS TO A STORE?

No you cannot. It is a different organization and the inventory structure is completely separate between brick and mortar and the web.

DO YOU HAVE A PRICE ADJUSTMENT POLICY?

If an item is discounted from regular price within 7 days of purchase you may email info@hydenyoo.com for a price adjustment. Price adjustments could take up to 4 weeks to appear on your statement. Items that receive price adjustments become final sale. Price adjustments are not available on merchandise that has already been discounted or merchandise that is part of a special promotion.