Once an order is placed, it will take 2 - 5 days for orders to be processed. You will receive your selection within 3 - 10 days. All orders are processed and shipped from Los Angeles. Product availability is not guaranteed. We will contact you by email or phone if there are any unavailability or delay. You will receive a shipping confirmation email with a tracking number once the order is ready to ship. Your card will then be charged.
Orders are shipped within 24 hours after it is processed. There are no shipments or deliveries on weekends or holidays. We are not responsible for unexpected weather delays.
LOST OR MISPLACED ITEMS
Cases where the customer has not received their item, we will investigate to see if there were any errors on our behalf. We will contact the delivery service to see what happened. If there are issues on our end we will issue a full refund. Further review is required by the customer. Cases where the delivery service has made a mistake, the customer is responsible for redeeming an insurance claim.
Returns must be unworn, in the state you received them, and in the original packaging. You have 14 days within the ship date to return purchases. After 14 days of the ship date, all sales are final. Please contact firstname.lastname@example.org and submit your name, order number, the items you wish to return, and the reason for return. If approved, you will be given an RA number, and the items can be shipped back to our warehouse.